Services
Boiler maintenance and breakdown service
Boiler maintenance is the annual technical check that keeps your appliance safe and efficient. Devka Doğalgaz provides annual servicing, fault diagnosis and pre-season checks across Antalya.
During a service we clean the heat exchanger and combustion chamber, check the burner and electrodes, measure gas and water pressure, and test the expansion vessel and safety valve. Filters are cleaned and the system water level and air venting are checked.
For complaints such as cold radiators, low pressure, repeated fault codes, noise in the pipework or flame cut-outs, we measure first and then determine whether the problem lies in the appliance or the system. We never suggest unnecessary parts; any component to be replaced is explained and priced before the work.
The heating season in Antalya usually starts in November. Booking your service in October makes appointments easier to find and significantly reduces the risk of a breakdown in mid-winter.
The most common problems we see on boiler service calls in Antalya
A large share of boiler service calls in Antalya come down to a few recurring problems: system pressure dropping, ignition failure, hot water turning warm and cold, radiators that are hot at the top and cold at the bottom, and ticking or kettling noises from the boiler. On Vaillant boilers, codes such as F.28 (ignition failed) and F.75 (pump or pressure detection fault) are how these problems show up on the display.
A fault code alone does not identify the faulty part; the conditions in which it appears matter too. That is why we first measure gas pressure, water pressure and combustion values and determine whether the problem lies in the appliance or the system.
On older boilers we also check spare part availability. If parts are no longer available or the boiler breaks down often, we explain openly whether replacement makes more sense than repair, with the pros and cons of each; the decision is yours.
Factors that affect the cost of servicing and repairs
The main factors that determine the cost of boiler maintenance and repair are:
- Whether the visit is a routine service or a fault diagnosis
- The boiler type, its age and whether the heat exchanger must be removed for cleaning
- The part to be replaced and its availability
- Adding radiator or system cleaning to the same visit
- Whether the boiler is still under warranty
If a part needs replacing, we tell you which part, why and what it costs before starting; we never replace parts without your approval.
What happens when servicing is put off
In a boiler that is not serviced, dirt builds up in the heat exchanger and combustion chamber, which means more gas is burned for the same heat. When burner settings drift, combustion quality drops, which is why flue gas is measured during a service. In boilers whose expansion vessel has lost pressure, system pressure drops often and the boiler goes into fault.
Manufacturer warranty terms may include a periodic servicing requirement, so we recommend keeping your service records to keep the warranty valid.
What you can check before calling us
Look at the boiler’s pressure gauge and compare the reading with the range given in the user manual. If there is a fault code on the display, write it down; if resetting the boiler once does not fix it, do not keep trying. If your radiators are cold at the top, they may need bleeding.
If you smell gas, do not touch any electrical switch, ventilate the area, close the main gas valve and call the 187 natural gas emergency line. Safety comes first; the boiler service comes after.
How a service appointment works
To book, simply send us the brand and model of your boiler and any fault code on the display by phone or WhatsApp. This lets the team arrive with the right spare parts and equipment. In the central districts we usually schedule appointments at short notice; demand rises once the heating season starts, so booking your service in October shortens the wait.
At the end of the visit we explain the checks carried out, the values measured and anything that should be monitored later. If we recommend replacing a part, we say clearly whether it is urgent or can wait until the next service, so you can plan your budget in advance.
What this service includes
- Annual periodic boiler service
- Heat exchanger, burner and chamber cleaning
- Gas and water pressure measurement
- Fault code diagnosis and part replacement
- Radiator and system flushing
- Pre-season inspection appointments
How we deliver this service
The four steps from survey to handover are the same on every job, so you always know what happens next.
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Free site survey
We visit your address, inspect the flat and the riser line, and give you a clear written quotation.
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Project and approval
We draw the indoor pipework project to TS 7363 and get it approved by the distribution company.
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Pipework and testing
We install to the approved project, run the pressure tightness test and prepare the technical report.
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Gas commissioning
We book the inspection appointment with the distribution company and attend on the day gas is opened.
Why choose Devka Doğalgaz?
- Indoor pipework team certified by the gas distribution company
- Free site survey and an itemised written quotation
- Authorised Vaillant dealer installation, commissioning and warranty registration
- Workmanship guarantee and after-sales service support
Frequently asked questions
How often should a boiler be serviced?
A boiler should be serviced once a year, before the heating season starts. In Antalya the season usually begins in November, so October is a good time for a service.
What affects the cost of a boiler service?
Whether it is a service or a repair, the boiler type and age, how much heat exchanger cleaning is needed, any parts to replace and extra work such as radiator cleaning. If a part needs replacing, we tell you the cost before starting.
My boiler shows a fault code. What should I do?
Write the code down and reset the boiler once. If the code comes back, do not force the boiler; call for service. If you smell gas, close the valve, ventilate the area and call the 187 natural gas emergency line.
Is radiator cleaning part of a boiler service?
Radiator and system cleaning is a separate job, but it can be done on the same visit. Radiators that are hot at the top and cold at the bottom, or some that do not heat at all, are signs that cleaning is needed.
What is checked during a service?
The heat exchanger and combustion chamber are cleaned, the burner and electrodes are checked, gas and water pressure are measured, the expansion vessel and safety valve are tested, filters are cleaned and flue gas values are checked.
Where we deliver this service
We carry out same-day surveys in the central districts and scheduled surveys in the others. Each district page lists the neighbourhoods we cover.
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